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Why Is My KitchenAid Refrigerator Not Dispensing Water or Ice?

It can be frustrating when your refrigerator is dispensing water and ice one day, and the next day it leaves you high and dry. So why is your KitchenAid refrigerator not dispensing water or ice all of a sudden? Here are the most common reasons why your KitchenAid refrigerator won’t dispense as it should.

Causes of a KitchenAid Refrigerator Not Dispensing Water or Ice

Is your KitchenAid refrigerator not dispensing water or ice? An easy DIY solution may fix the problem, so don’t call for professional repair service yet! If your KitchenAid refrigerator won’t dispense water or ice, use our troubleshooting guide to figure out what’s wrong and how to repair it.

Control Lock Is On

The first place to start is checking to see if your KitchenAid water dispenser switch is in the locked position. If somehow your Kitchenaid water dispenser locked, you can turn it back on easily. To do this, you just need to press and hold TO LOCK for 3 seconds.

If you can’t find the TO LOCK button you should refer to your owner’s manual. If you didn’t keep a paper copy of your owner’s manual and you find your Kitchenaid refrigerator water and ice dispenser not working you can usually get an electronic copy on Kitchenaid’s website.


Image from Best Buy

Need to Replace Water Filter

If your KitchenAid refrigerator water dispenser works intermittently, the problem may be due to a clogged or defective water filter. An early sign of a filter that needs replacing is when your water and ice taste bad. Once the filter stops working altogether though, water will no longer be dispensed, and your ice maker can’t make ice.

To avoid this problem, we recommend that you replace your KitchenAid refrigerator water filter every six months. We also suggest that you avoid generic water filters as these can cause even bigger problems. This will ensure that your refrigerator gets fresh, clean water while preventing problems like a broken ice maker.

Water Inlet Malfunction

If the filter is fine, you should check to see if the water pressure has changed. Low water pressure can be the cause if you notice that your Kitchenaid Refrigerator water dispenser works intermittently.

Check the condition of the line; if you see a kinked or frozen water line, take note. You may be able to straighten out a kinked line, but you might need to make adjustments to your freezer settings if the water line is frozen. If the problem has already caused some damage, you may have a defective water inlet valve. If so, we recommend that you contact a qualified service technician to take care of this.

Defective Door Switch

Sometimes the reason a Kitchenaid refrigerator won’t dispense is because of a bad door switch. When the door is closed, this switch allows you to use the ice maker and water dispenser. If you find your KitchenAid refrigerator water and ice dispenser not working at all, check for a faulty door switch.

You can test the door switch for continuity using a multimeter. If the switch does not show continuity when tested, it most likely needs to be replaced.

Dispenser Switch Failure

The dispenser switch activates the physical dispenser itself. If this switch doesn’t work, your Kitchenaid refrigerator won’t dispense water or ice. To find out if the dispenser issue is caused by dispenser switch failure, you’ll need to test the switch with a multimeter. Just like with the door switch, if there is no continuity, you’ll need to replace the dispenser switch.


Image from KitchenAid

Sometimes if you find your KitchenAid refrigerator not dispensing water or ice, you can roll up your sleeves a try to fix it yourself. If it’s not a quick fix though, Best Service Company can have a trained technician solve the problem for you! Contact us for refrigerator repair service today.

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